Frequently Asked Questions (FAQ)

What should I expect during my first visit?

During your first visit you can expect the following:

  • Arrive 15 minutes before your first visit to complete paperwork or Click download to download forms at home and fill them out before your appointment.

  • You will provide us your prescription for physical therapy (If you have one).

  • We will copy your insurance card.

  • You will be seen for the initial evaluation by the physical therapist.

  • The physical therapist will discuss the following:

    1. Your medical history.

    2. Your current problems/complaints.

    3. Pain intensity, what aggravates and eases the symptoms.

    4. How this is impacting your daily activities or your functional limitations.

    5. Your goals with physical therapy.

    6. Medications, tests, and procedures related to your health.

  • The therapist will then perform the objective evaluation

The physical therapist will then formulate a list of problems you are having, and how to treat those problems. A plan is subsequently developed with the patient's input. This includes how many times you should see the therapist per week, how many weeks you will need therapy, home exercise programs, patient education, short-term/long-term goals, and what is expected after discharge from therapy. This plan is created with input from you, your physical therapist, and your doctor.

What do I need to bring with me?

Make sure you bring your physical therapy referral (provided to you by your doctor) and your payment information. If your insurance is covering the cost of physical therapy, bring your insurance card. If you are covered by Workers' Compensation, bring your claim number and your case manager's contact information. If you are covered by auto insurance or an attorney lien, make sure you bring this information.

How should I dress?

You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating.

How long will each treatment last?

Treatment sessions typically last 45 to 60 minutes per visit.

Why is physical therapy a good choice?

Physical therapists are experts at treating movement and neuro-musculoskeletal disorders. Pain often accompanies a movement disorder, and physical therapists can help correct the disorder and relieve the pain.

Who pays for the treatment?

In most cases, health insurance will cover your treatment. In cases where you insurance does not pay for therapy, you will pay out of pocket for each visit.

Who will see me?

You will be evaluated by one of our licensed and highly trained physical therapists and he/she will also treat you during subsequent visits. Unlike some clinics, where you see someone different each visit, we feel it is very important to develop a one-on-one relationship with you to maintain continuity of care. Since only one physical therapist knows your problems best, he/she is the one that will be working closely with you to speed your recovery.

Is physical therapy painful?

For many patients, one of the primary objectives is pain relief. This is frequently accomplished with hands-on techniques, modalities such as ultrasound, electrical stimulation, and/or heat or cold therapy. Movement often provides pain relief as well. Your physical therapist will provide you with the appropriate exercises not only for pain relief but to recover range of motion, strength, and endurance.

In some cases, physical therapy techniques can be painful. For example, recovering knee range of motion after total knee replacement or shoulder range of motion after shoulder surgery may be painful. Your physical therapist will utilize a variety of techniques to help maximize your treatment goals. It is important that you communicate the intensity, frequency, and duration of pain to your therapist.

What happens if my problem or pain returns?

Flare ups are not uncommon. If you have a flare up (exacerbation), give us a call. We may suggest you come back to see us, return to your doctor, or simply modify your daily activities or exercise routine.

Can I go directly to my physical therapist?

All fifty states have some form of direct access. In most cases, if you are not making significant improvement within 30 days, the therapist will refer you to/back to your physician.

Seeing a physical therapist first is safe and could save you hundreds of dollars or even thousands of dollars.

How does the billing process work?

Billing for physical therapy services is similar to what happens at your doctor's office. When you are seen for treatment, the following occurs:

  1. The physical therapist bills your insurance company, Workers' Comp, or charges you based on Common Procedure Terminology (CPT) codes.

  2. Those codes are transferred to a billing form that is either mailed or electronically communicated to the payer.

  3. The payer processes this information and makes payments according to an agreed upon fee schedule.

  4. An Explanation of Benefits (EOB) is generated and sent to the patient and the physical therapy clinic with a check for payment and a balance due by the patient.

  5. The patient is expected to make the payment on the balance if any.

  6. If you want more information on how insurance works click below to find out more.

What will I have to do after physical therapy?

Some patients will need to continue with home exercises. Some may choose to continue with a gym exercise program. Others will complete their rehabilitation and return to normal daily activities. It is important that you communicate your goals to your physical therapist, so he/she can develop a custom program for you.

Is my physical therapist licensed?

Our physical therapists have completed accredited physical therapy doctorate programs, passed their board examination issued by the the Federation of State Boards of Physical Therapy, and are licensed to practice in the state of Connecticut.